RETURN & REFUND POLICY
At RESthings, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 7 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, tags, and accessories, if applicable.
- The return request must be submitted within 7 days of delivery.
- The return must be approved by RESthings before the item is sent back.
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are final sale and are not eligible for return:
- Sale items marked as final sale
- Gift cards
Unless an item is defective or damaged upon arrival, all other eligible returns are subject to the return conditions described above.
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect.
If an item is defective, damaged, or incorrect, please contact us as soon as possible after delivery and provide your order number and photos of the item and/or packaging. We will review the issue and provide further instructions.
Start a Return
To request a return, please email resthings@gmail.com with your order number and “RETURN” in the subject line.
In the body of the email, please include:
- Your order number
- The name of the item(s) you would like to return
- The reason for the return
Please do not send items back before receiving return approval and instructions from RESthings.
If your return request is approved, we will provide return instructions, including the return address and any applicable shipping information.
Items sent back without prior return approval may not be accepted or refunded.
Return Review & Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the return eligibility requirements.
If the return is approved, your refund will be processed within 5–10 business days after the returned item has been received and inspected.
The refund will be issued to the original payment method used for the purchase.
Please note that after RESthings processes a refund, your bank or credit card company may require additional processing time before the refund appears in your account.
Original shipping charges, if applicable, are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Items Not Included in the Approved Return
Only the items specifically listed in the original return request and approved by RESthings will be eligible for a refund.
If additional items are included in the return package without prior approval, those items may not be refunded, particularly if they are from an order outside the applicable return period.
Contact Us
If you have any questions about our return or refund policy, please contact us at:
Please include your order number whenever contacting us about an existing order.